Frequently asked questions

SCHEDULE SHARING CAPABILITIES

Question: Can I share my child's schedule with multiple caregivers?
Answer: Yes, you can share your child's schedule with multiple caregivers. However, only the caregiver marked as "active" by the parent can interact with the schedule, marking tasks as complete and providing feedback.

Question: What happens if a parent forgets to activate the schedule for a caregiver?Answer: If a parent forgets to activate the schedule for a caregiver, the caregiver can remind them through the chat function. 

Question: How can a parent revoke a caregiver's access to their child's schedule?
Answer: Parents can remove a caregiver's access to their child's schedule through the Shared With tab. Once removed, the caregiver won't be able to view the schedule any longer. 

Question: How can a parent restrict a caregiver from accessing all child details?
Answer: If a parent wants to restrict a caregiver from accessing all details, they should remove the caregiver from all schedules related to the child. This ensures that the caregiver no longer has access to any child-related information or schedules.



CHAT

Question: Is there a chat function in the app for communication between
parents and users?
Answer: Yes, the app features a chat function that facilitates communication
between parents and users throughout the day. This allows for updates, questions, and the sharing of photos.

Question: How secure is the chat function?
Answer: The chat function is encrypted, ensuring the privacy and security of the
conversations. Conversations are kept confidential and can only be accessed by the involved parties.

Question: How long are chat conversations and shared photos visible?
Answer: Chat conversations, including shared photos, are visible for 30 days.
Remember to save any photos you wish to keep before they are automatically
removed from the chat history.
 
 

MEDICAL INFORMATION

Question: Is there a way to share my child's medical information with
caregivers?
Answer: Yes, the app has a Medical tab where parents can input allergies, medical conditions, and other important details for their child. Selected caregivers and parents can easily access and update this information.

Question: How secure and accessible is the medical information?
Answer: The medical information is securely stored and accessible only to authorized caregivers and parents within the app. It's easily updatable, ensuring everyone is well-informed for the child's safety and care.
 


NOTES

Question: How can I provide caregivers with important additional information?
Answer: The app includes a Notes tab where parents can input extra details like house-locking procedures, bath routines, or bedtime rituals. Caregivers can access these notes to provide optimal support for the child, ensuring a seamless caregiving
experience.


 
FEEDBACK ON TASKS

Question: How can caregivers update parents on completed tasks and provide feedback?
Answer: Caregivers should mark tasks as completed as the day progresses. Each
completed task offers the option to provide brief written feedback, though it's not mandatory.